Account Management

Shuttle Bridge Ltd is the fast growing and the UK's leading provider of shipping, logistics, marine and related services between the UK and China and South East Asia markets- wherever you go.

Fulfilment Account Management

All E-Logistics fulfilment clients are allocated a dedicated account manager.
Your account manager is responsible for the following:

  • Importing and checking your orders for correct address and product information
  • Notifying you of any orders that have gone into back order and managing this process
  • Coordinating stock takes and cycle counts of your product
  • Coordinating your daily workload to ensure all packages are dispatched in line with your SLA
  • General Enquiries and liaison
  • Quotations & shipping advice
  • Tracking of your consignments and resolution of all delivery issues
  • Day to day communications and account coordination.
  • Producing your bespoke reports on a daily, weekly or monthly basis


Fulfilment Service Support

  • Customer service queries
  • POD Reuqest
  • Red Alerting Facility
  • International CS Support
  • UK CS facilitation with courier
  • E-Logistics Direct
  • Order Confirmation email dispatch
  • Proactive "carded" delivery email system
  • Website hosting


Reporting Facilities

  • Monthly Statistical shipping reports
  • Daily despatch reports
  • Weekly POD reports