Fulfilment Account Management
All E-Logistics fulfilment clients are allocated a dedicated account manager.
Your account manager is responsible for the following:
- Importing and checking your orders for correct address and product information
- Notifying you of any orders that have gone into back order and managing this process
- Coordinating stock takes and cycle counts of your product
- Coordinating your daily workload to ensure all packages are dispatched in line with your SLA
- General Enquiries and liaison
- Quotations & shipping advice
- Tracking of your consignments and resolution of all delivery issues
- Day to day communications and account coordination.
- Producing your bespoke reports on a daily, weekly or monthly basis
Fulfilment Service Support
- Customer service queries
- POD Reuqest
- Red Alerting Facility
- International CS Support
- UK CS facilitation with courier
- E-Logistics Direct
- Order Confirmation email dispatch
- Proactive "carded" delivery email system
- Website hosting
Reporting Facilities
- Monthly Statistical shipping reports
- Daily despatch reports
- Weekly POD reports