E-mail confirmation
We can generate order confirmation e-mails at the point of despatch of your product. This e-mail is in the form of a web receipt to their e-mail address from your company displaying, product code, pieces, weight, carrier and airway bill number. Giving your customer pre-advice about their delivery and a link to our website to track their consignments.
Despatch update hotmail
Upon request we can set up a direct e-mail address for you to post on your website. Your customers can then come to us directly to answer any queries they have relating to the delivery of their shipment.
Proof of delivery
Proof of delivery information is imported up to seven times a day from our various carriage partners into 3EX giving you immediate visibility through your online services account. Delivery exceptions are logged in the proof of delivery imports for your account manager to action.
Carded delivery e-mails
A number of deliveries, particularly to the home, fail as a result of the customer not being in when the delivery is attempted. This generates a card to be left with the customer. We can further support this by using the tracking information from the carrier and e-mailing your customer to arrange collection or re-delivery. This guarantees your customer receives notification of a delivery attempt.
Quality & Review
E-Logistics operate to the standards as laid out in ISO9001: 2008. We have a thorough system to measure both E-Logistics and our supplier’s performance called the service issue log. We also manage a training matrix for every account to ensure we cross train a sufficient number of staff to handle any peaks and troughs you may have. We record the details for every order of who picked and who checked the order for our own audit purposes. The service issue log is used to collect data on any service issues and is used along with the training matrix as a basis for a weekly operations review.
Carrier delivery performance is also recorded in 3EX and the information is used as the basis for quarterly supplier reviews. All client reviews take place with an independent senior manager. The review is based around the Service Level Agreement (SLA), which is agreed in advance of your account opening. Our clients’ pick 5-6 key performance indicators (KPI’s) that are vital to their business and we report on the KPI’s and discuss them in the monthly review.